Fix it on the first visit, and reward the techs who do.
Menaia answers every call, keeps two-trip repairs on track, and rewards the techs who fix it right the first time.
Appliance repair is a race to the next call.
Every missed call is a fridge someone else fixes
When a fridge dies, the customer calls down the list until someone picks up, and voicemail loses the job.
Meni can answer every call, day or night, and book the visit on your calendar.
See AI ReceptionistTwo-trip jobs fall apart
The part is on order, the return visit lives on a sticky note, and the customer calls asking when you’re coming back.
The diagnosis, the part and the return visit stay on one job, so the second trip gets booked.
See Job ManagementFlat rates nobody has checked
Some repairs quietly lose money on every call, and you only find out at tax time.
Price from your own book and compare planned vs actual hours on every job.
See Smart EstimatesEverything an appliance repair company needs, in one place.
Sales
Every lead answered, estimates in minutes and a client portal that gets you paid.
Learn more about SalesPeople
Bonuses, leaderboards and badges that reward the people who go above and beyond.
Learn more about PeopleOperations
Job planning, multi-day scheduling and GPS clock-in, all in one place.
Learn more about OperationsMeni AI
An AI receptionist, automations and daily insights that handle the busywork.
Learn more about Meni AI“Before Menaia, I was able to manage 3 to 4 crews a day. Now I can run anywhere between 10 to 12 in 2 different locations.”
Appliance repair software FAQ
Can I run calls, dispatch, repairs, and invoicing in one place?
Yes. Menaia runs the call, the dispatch, the on-site repair, and invoicing in a single system. You build your own price book with your own parts and labor costs, so every flat rate is backed by real numbers and every repair type is scheduled and priced the same consistent way.
How does Menaia make sure calls get answered?
Business phones with Meni can answer every call, or only the after-hours and missed ones, and book the visit on your calendar, so a missed ring does not become a job for a competitor. The call transcript and summary stay in the inbox, so dispatch has the address and appliance when they assign a tech.
How does Menaia hold a two-trip diagnose-and-return job together?
The diagnosis, the part notes and the return visit stay on the same job. The office can see which repairs are still waiting on a second trip and put it on the calendar, so the visit does not slip and the customer is not left waiting.
How exactly does the time-based bonus system work?
Each tech's day includes a calculated time budget across the calls on it. Techs see the target on their phones. When they clear the day under budget, the saved hours convert to a bonus at a payout percentage you set, paid into each tech's in-app Wallet. You control the rate and the rules.
What does Meni, the AI, actually do for an appliance repair company?
Meni reads the calls, jobs and invoices your office already runs through Menaia. It can answer the call you can't take and book the visit on your calendar, drafts the text reply when someone in the office asks for one, and lists the overdue invoices on the small tickets in your morning briefing. Ask it which repairs ran over their planned hours this month and it answers with the number. Nothing goes to a customer until a person on your team sends or approves it.
What does it cost to get started?
Starter is $199 per month with 3 seats, Core is $299 with 5 seats, and Pro is $849 with 15 seats. Extra users are $35 per month, and yearly billing saves 30%. Every plan comes with hands-on onboarding and a 14-day trial with 1,500 tokens to try Meni (business phone numbers come with a paid plan). See the full breakdown on our pricing page, or book a demo and we will walk you through it.
How long does onboarding take?
Most appliance repair businesses are live and set in a week. We handle the setup with you, including building your price book and flat rates, configuring your call handling and dispatch, and getting your techs on the mobile app. There is no IT work required on your end.
Be the first call and the last visit.
Answer every call, close every repair and reward the techs who fix it once.